Refund policy

Return and Refund Policy

Last updated: 18 September 2026

We want you to be happy with your purchase. If you need to return an item or request a refund, please review the information below.

Returns

You can request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging, where applicable
Returned with proof of purchase or your order number

To start a return, contact us at sales@homeandofficeltd.co.uk with your order number and the reason for the return. Please wait for our instructions before sending anything back.

Items that cannot be returned

The following items cannot be returned unless they are faulty, damaged, or not as described:

[Insert any exclusions, such as personalised or made-to-order items]
[Insert any hygiene-related exclusions]
[Insert any sale or clearance exclusions, if applicable]
Gift cards, if applicable

Return postage

Return postage is paid by the customer, unless the item is faulty, damaged, or incorrect.

If an item is faulty, damaged, or not what you ordered, please contact us at sales@homeandofficeltd.co.uk before returning it. We’ll provide instructions and assess the appropriate solution.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved refunds are issued to the original payment method. Please allow 5 business days for us to process the refund, followed by any additional time required by your bank or payment provider.

Original delivery charges are not refunded, except where required by applicable law or where the return is because an item is faulty, damaged, or incorrect.

Exchanges

We do not offer direct exchanges. If you need a different item, size, or colour, please return the original item and place a new order.

Damaged or incorrect orders

Please contact us at sales@homeandofficeltd.co.uk as soon as possible after delivery, including your order number and photographs of the issue. We’ll investigate and arrange an appropriate replacement, repair, or refund where applicable.

Late or missing refunds

If you have been told that a refund has been processed but it has not appeared, first check with your bank or payment provider. If it is still missing, contact us at sales@homeandofficeltd.co.uk